Service Reductions and Suspensions
Commercial Collections (Wheelie Bins)
Understandably we are being contacted by a number of you requesting reductions and in some cases a suspension of collection services. These are extraordinary times, no one day is the same. With most of our customers either facing or already having to suspend their business activities we as a business are also in unchartered territory. We are committed to the continuation of recycling and waste collection services but with the daily changes in demand are having to look at how best we can service you and at the same time ensure we have a viable business to move forward with once we get through these tough times.
For those wishing to amend services please follow the process listed below:
Business as usual
No action required, we will inform you of any changes to service days or collection methods.
Reduction in service requirements
Email email@example.com and request a temporary reduction in service clearly stating the material type, the current collection schedule, the new collection schedule and the start date You will receive a confirmation email once the request for the reduced service has been approved. Your service will be put on an ad hoc service basis.
Please email us as soon as possible.
We will try our best to meet your collection day needs.
Suspension of services
Email firstname.lastname@example.org and request a temporary suspension of service, stating the last collection date.
You will receive an invoice for services provided up to the last day of service. Once this has been settled you will receive an email confirming the suspension of your service. Please contact us as soon as you wish services to recommence.
Cancellation of service
Our standard terms of business apply.
If you have any questions or concerns then please do not hesitate to contact a member of our customer services team. We are here to help!
Stay well and best wishes from all at Coastal Recycling.
email@example.com 01392 826456
Business Continuity Plan and Safe Operating Procedures.
Coastal Recycling has a robust business continuity plan that has been developed over the past few years to deal with potential business interruption events. These plans have been adapted to react to the current Coronavirus outbreak and in line with the day-to-day advice published by Government health bodies and the World Health Organisation.
In case of any staff shortages, we have arrangements in place to redeploy staff to ensure that services can be maintained for the collection and disposal of our customer’s recycling and waste materials.
Coastal have introduced a strict cleaning program across all sites with the information distributed to all staff about personal hygiene steps that must be taken to limit any potential contamination.
All non-delivery, exchange or collection related external visits to customer sites have been restricted to essential visits only and follow the latest WISH (Waste Industry Safety and Health Forum) guidelines.
Site meetings for both internal and external groups have been restricted to “essential meetings only “ Strict social distancing rules apply.
Should any staff be advised to self-isolate by NHS 111 online, where possible they will work remotely from home and will deal with enquires via email and dedicated mobile phone lines.
Our staff have been briefed and have been provided with the necessary tools and system access to enable home working.
Those working on our sites are observing the guidelines set out in the WISH guidelines (see following pages)
All our drivers and operatives visiting external sites have been briefed and adhere to the guidelines set out in the WISH guidelines.
Any potential site staff shortages will be filled either through redeployment or with agency staff where possible and when needed.
In the meantime, we continue to operate as normal a service as is possible in these ever-changing and challenging times. Our main priority remains one of the health and safety of all our staff and customers.
Coastal Recycling has adopted the guidelines issued to all waste and recycling companies by WISH the Waste Industry Safety and Health Forum.
The guidelines cover the following areas.
- COVID-19, why it may be a problem for waste management and RIDDOR
- Symptoms and what to do if an employee shows the symptoms
- Controlling the spread of COVID-19 – general precautions
- Good hygiene
- Social Distancing
- Cleaning procedures
- Handling wastes – can I catch it this way?
- PPE (personal protective equipment)
- Vulnerable persons
- Changes made in response to COVID-19
- Maintaining critical competencies and standards
- Change management
- Inspections, testing, maintenance and repair
- Returning to ‘business as usual’
- Specific advice
- Street cleansing – public waste bins
- Vehicles and collections operations
- Bulky waste collections
- Mobile plant
- Landfills, MBT and transfer stations
- MRFs and recycling plants
- CA/HWRC sites
- Welfare facilities
Our staff have all been briefed on the topics relevant to their area of operation. Details of these guidelines are available at www.wishforum.org.uk
Specific processes have been put in place for our collection business for Skip, RORO, RCV and all haulage work where visits to external sites are required. In addition to these, all drivers and operatives will be briefed on the requirements of specific sites in order to meet individual customer requirements.